General Questions


Q: What are the differences between EEAX/OEAX and EEAO/OEAO?

A: EEAX and OEAX archives and exports emails in many different ways/formats.

The apps archives/exports emails out from Entourage/Outlook.

Once archived/exported, the emails can be automatically deleted from within Entourage/Outlook therefore the Microsoft Database size can be shrinked, according to the Microsoft standard procedure.

EEAX and OEAX supports POP, IMAP and Exchange accounts.


EEAO/OEAO moves emails from Entourage/Outlook Exchange account to the local Entourage/Outlook folders.

It has been primary developed to solve the Exchange disk quota problem.

The emails remain within Entourage/Outlook.


Q: I have Registered through KAGI the software but I have not yet received the Registration Code file.

A: The Registration Code file is usually delivered in few hours by email with a .zip attachment.

Anyway, due to unpredictable technical troubles (e.g. the user typed an incorrect email address or the firewall blocked our email) you couldn't receive our email. If after 24 hours you haven’t received the Registration code file, please contact us providing us your alternative email address (with a different domain).


Q: How should I install the Registration Code file?

A: Once paid through KAGI, you will receive an email with a .zip file attachment.

Save this .zip file on your Desktop then double click on its icon to decompress it. A file called "Registration Code.txt" file will appear on your Desktop.

Launch the software and select the menu item “Install Registration Code…" under Help menu and then follow the instructions.

Quit and relaunch the application. The splash screen will show your full name and email.

This means that your copy has been properly registered.


Entourage Email Archive X (EEAX)

Q: Which files does EEAX 7.x install?

A: EEAX installation requires a simple drag and drop operation.

The application must be copied within the /Applications folder.

Then launch the application EEAX 7. Once launched, EEAX 7 will create the folder:

/Users/You/Library/Application Support/Softhing/EEAX7/

EEAX moves the Registration Code.txt within this folder.

Furthermore EEAX creates the following folders:

/Users/You/Library/Application Support/Softhing/EEAX7/Logs/

/Users/You/Library/Application Support/Softhing/EEAX7/Logs Processed Emails/

where EEAX stores the logs files related to each session and the index files of processed emails.

EEAX 7 creates the Preference file:

/Users/You/Library/Preferences/com.softhing.eeax7.plist


Q: Which files does EEAX 4.x install?

A: EEAX installation requires a simple drag and drop operation.

The application must be copied within the /Applications folder.

Then launch the application EEAX 4. Once launched, EEAX 4 will create the folder:

/Users/You/Library/Application Support/Softhing/EEAX4/

EEAX moves the Registration Code.txt within this folder.

Furthermore EEAX creates the following folders:

/Users/You/Library/Application Support/Softhing/EEAX4/Logs/

/Users/You/Library/Application Support/Softhing/EEAX4/Logs Processed Emails/

EEAX 4 creates the Preference file:

/Users/You/Library/Preferences/com.softhing.eeax4.plist


Q: Which files does EEAX 3.x install?

A: EEAX installation requires a simple drag and drop operation.

The application must be copied within the /Applications folder.

Then launch the application EEAX 3. Once launched, EEAX 3 will create the folder:

/Users/You/Library/Application Support/Softhing/EEAX/

EEAX moves the Registration Code.txt within this folder.

Furthermore EEAX 3 creates the following folders:

/Users/You/Library/Application Support/Softhing/EEAX/Logs/

/Users/You/Library/Application Support/Softhing/EEAX/Logs Processed Emails/

EEAX 3 creates the Preference file:

/Users/You/Library/Preferences/com.softhing.eeax.plist


Q: How to reset EEAX 7.x?

A: Just delete the folder:

/Users/You/Library/Application Support/Softhing/EEAX7/

and the file:

/Users/You/Library/Preferences/com.softhing.eeax7.plist

At this point when you launch EEAX 7.x it appears as unregistered.


Q: How to reset EEAX 4.x?

A: Just delete the folder:

/Users/You/Library/Application Support/Softhing/EEAX4/

and the file:

/Users/You/Library/Preferences/com.softhing.eeax4.plist

At this point when you launch EEAX 4.x it appears as unregistered.


Q: How to reset EEAX 3.x?

A: Just delete the folder:

/Users/You/Library/Application Support/Softhing/EEAX/

and the file:

/Users/You/Library/Preferences/com.softhing.eeax.plist

At this point when you launch EEAX 3.x it appears as unregistered.


Q: How many Entourage Email Archive X versions are available?

A: 3 version of EEAX are available:

EEAX 7.x works only with OS X 10.6.x thru 10.9.x and Entourage 2008 or Entourage 2008 Web Services Edition.

EEAX 7.x support POP, IMAP and Exchange Accounts


EEAX 4.x works only with OS X 10.5..x and Entourage 2008 or Entourage 2008 Web Services Edition.

EEAX 4.x support POP, IMAP and Exchange Accounts


EEAX 3.6.1 works with OS X 10.4.x or 10.5.x and Entourage 2004

EEAX 3.6.1 support POP accounts


Q: I got the error "Cannot Locate Database". What can I do?

A: First of all, quit Entourage and locate the Microsoft database inside your Identity within the Microsoft User Data folder.

Microsoft User Data folder is usually located in your Documents folder.

Download "Super Get Info" app, from Bare Bones Software:

http://www.barebones.com/products/super/index.html

Launch Super Get Info, open your Microsoft database and verify if Type and Creator are OEDB and OPIM.

If they are different or empty, set Type to OEDB and Creator to OPIM.

These are default values assigned from Entourage.

Then, launch Entourage and EEAX.


Q: Which kind of accounts can manage EEAX?

A: EEAX 3.x can manage POP and Exchange accounts. EEAX 4.x and 7.x support POP, Exchange and IMAP accounts.


Q: Will the registration of EEAX be valid for updates of EEAX?

A: Yes, the Registration Code of EEAX 4.x remain valid for all the future 4.x updates. Registration Code of EEAX 7.x will remain valid for all the future 7.x updates.


Q: If I include Entourage .eml email backup, does the size of my archive change?

A: Yes, saving archives as Emails + Attachments or Only Attachment AND native Entourage file format .eml, doubles the space of archive because attachments are also embedded in native Entourage .eml file. One of the features of including the .eml is that user can restore emails back to Entourage with a simple drag and drop (read the section of the manual entitled "Restore Emails"). Also, starting from EEAX 5.2.0 user can generate MBOX file from .eml archived files.


Q: When I export as a Tab-Text file and after importing the file into the FM Pro template, the fields don't match?

A: Before importing data into FileMaker it is important to select the option: Tab-Separated Text from the popup menu of FileMaker Pro. See section Import Tab-Text file into FileMaker Pro template.


Q: When I click "Process" I receive the error: "EEAX found N Databases in my Office Identity in Microsoft User Data folder. Please keep the primary database."

A: This means that you have multiple copies of Microsoft database inside your Identity folder located in /Users/Your Account/Documents/Microsoft User Data/Office 2008 Identities/Your Identity/

Quit Entourage and move all the the other copies of Microsoft Database to the Desktop, in another folder, or keep them on a DVD Backup. In the Entourage Identity folder you need only one Database file. Previous copies were created by older versions of Entourage. The latest version of Entourage 2008 can generate a backup, using the Microsoft Database Utility, it will back up directly in /Users/Your Account/Documents/Microsoft User Data/Office 2008 Identities/ as separate folder. Quit and re-launch Entourage and EEAX.


Q: When I choose the command "Delete processed emails" I receive the error "The creation date of the Microsoft Database is not the same written in the processed emails log. For security reasons EEAX cannot move the processed emails."

A: To ensure that messages are retrieved from the original Entourage Identity, EEAX saves the date of Microft identity in the session log. This is a safety procedure to ensure that the database and all emails contained therein are correct and that database integrity has not been compromised.


Entourage Exchange Accounts Optimizer (EEAO)

Q: How to reset Entourage Exchange Accounts Optimizer?

A: Just delete the folder:

/Users/You/Library/Application Support/Softhing/EEAO3/

and the file:

/Users/You/Library/Preferences/com.softhing.eeao3.plist

At this point when you launch EEAO 3.x it appears as unregistered.


Outlook Email Archive X (OEAX)

Q: Which files does OEAX 3.x install?

A: OEAX installation requires a simple drag and drop operation.

The application must be copied within the /Applications folder.

Then launch the application OEAX 3.x. Once launched, OEAX 3.x will create the folder:

/Users/You/Library/Application Support/Softhing/OEAX3/

OEAX moves the Registration Code.txt within this folder.

Furthermore OEAX 3.x creates the following folders:

/Users/You/Library/Application Support/Softhing/OEAX3/Logs/

/Users/You/Library/Application Support/Softhing/OEAX3/Logs Processed Emails/

where OEAX 3.x stores the logs files related to each session and the index files of processed emails.

OEAX 3.x creates the Preference file:

/Users/You/Library/Preferences/com.softhing.oeax3.plist

/Users/You/Library/Preferences/com.softhing.oeax3.prefs.plist


Q: How to reset OEAX 3.x?

A: Just delete the folder:

/Users/You/Library/Application Support/Softhing/OEAX3/

and the files:

/Users/You/Library/Preferences/com.softhing.oeax3.plist

/Users/You/Library/Preferences/com.softhing.oeax3.prefs.plist

At this point when you launch OEAX 3.x it appears as unregistered.


Entourage Address Extractor (EAE)

Q: How to reset Entourage Address Extractor 3.x?

A: Just delete the folder:

/Users/You/Library/Application Support/Softhing/EAE3/

and the file:

/Users/You/Library/Preferences/com.softhing.eae.plist


At this point when you launch EAE 3.x it appears as unregistered.