General Questions
Q: What are the differences between EEAX, EEAO and Entourage Time Machine?
A: EEAX archives and exports emails in many different ways/formats.
It archives/exports emails out from Entourage.
Once archived/exported, the emails can be automatically deleted from within Entourage therefore the Microsoft Database size can be shrinked, according to the Microsoft standard procedure.
EEAX supports POP, IMAP and Exchange accounts.
Entourage Exchange Accounts Optimizer moves emails from Entourage Exchange account to the local Entourage folders.
It has been primary developed to solve the Exchange disk quota problem.
The Emails remain within Entourage.
Entourage Time Machine offers a very simple interface and it's very simple to use.
After a full backup, Entourage Time Machine performs an incremental backup, saving only the new emails received or sent after the last backup date. Entourage Time Machine supports POP accounts and offers an integrated browser to search emails in real time.
Q: I have Registered through KAGI the software but I have not yet received the Registration Code file.
A: The Registration Code file is usually delivered in few hours by email with a .zip attachment.
Anyway, due to unpredictable technical troubles (e.g. the user typed an incorrect email address or the firewall blocked our email) you couldn't receive our email. If after 24 hours you haven’t received the Registration code file, please contact us providing us your alternative email address (with a different domain).
Q: How should I install the Registration Code file?
A: Once paid through KAGI, you will receive an email with a .zip file attachment.
Save this .zip file on your Desktop then double click on its icon to decompress it. A file called "Registration Code.txt" file will appear on your Desktop.
Launch the software and select the menu item "Help:Install Registration Code…" then follow the instructions.
Quit and relaunch the application. The splash screen will show your full name and email. This means that your copy has been properly registered.
Entourage Email Archive X (EEAX)
Q: Which files does EEAX 5.x install?
A: EEAX installation requires a simple drag and drop operation.
The application must be copied within the /Applications folder.
Then launch the application EEAX 5. Once launched, EEAX 5 will create the folder:
/Users/You/Library/Application Support/Softhing/EEAX5/
EEAX moves the Registration Code.txt within this folder.
Furthermore EEAX creates the following folders:
/Users/You/Library/Application Support/Softhing/EEAX5/Logs/
/Users/You/Library/Application Support/Softhing/EEAX5/Logs Processed Emails/
where EEAX stores the logs files related to each session and the index files of processed emails.
EEAX 5 creates the Preference file:
/Users/You/Library/Preferences/com.softhing.eeax5.plist
Q: Which files does EEAX 4.x install?
A: EEAX installation requires a simple drag and drop operation.
The application must be copied within the /Applications folder.
Then launch the application EEAX 4. Once launched, EEAX 4 will create the folder:
/Users/You/Library/Application Support/Softhing/EEAX4/
EEAX moves the Registration Code.txt within this folder.
Furthermore EEAX creates the following folders:
/Users/You/Library/Application Support/Softhing/EEAX4/Logs/
/Users/You/Library/Application Support/Softhing/EEAX4/Logs Processed Emails/
EEAX 4 creates the Preference file:
/Users/You/Library/Preferences/com.softhing.eeax4.plist
Q: Which files does EEAX 3.x install?
A: EEAX installation requires a simple drag and drop operation.
The application must be copied within the /Applications folder.
Then launch the application EEAX 3. Once launched, EEAX 3 will create the folder:
/Users/You/Library/Application Support/Softhing/EEAX/
EEAX moves the Registration Code.txt within this folder.
Furthermore EEAX 3 creates the following folders:
/Users/You/Library/Application Support/Softhing/EEAX/Logs/
/Users/You/Library/Application Support/Softhing/EEAX/Logs Processed Emails/
EEAX 3 creates the Preference file:
/Users/You/Library/Preferences/com.softhing.eeax.plist
Q: How to reset EEAX 5.x?
A: Just delete the folder:
/Users/You/Library/Application Support/Softhing/EEAX5/
and the file:
/Users/You/Library/Preferences/com.softhing.eeax5.plist
At this point when you launch EEAX 5.x it appears as unregistered.
Q: How to reset EEAX 4.x?
A: Just delete the folder:
/Users/You/Library/Application Support/Softhing/EEAX4/
and the file:
/Users/You/Library/Preferences/com.softhing.eeax4.plist
At this point when you launch EEAX 4.x it appears as unregistered.
Q: How to reset EEAX 3.x?
A: Just delete the folder:
/Users/You/Library/Application Support/Softhing/EEAX/
and the file:
/Users/You/Library/Preferences/com.softhing.eeax.plist
At this point when you launch EEAX 3.x it appears as unregistered.
Q: How many Entourage Email Archive X versions are available?
A: 3 version of EEAX are available:
EEAX 5.x works only with OS X 10.6.x (Snow Leopard) and Entourage 2008 or Entourage 2008 Web Services Edition.
EEAX 5.x support POP, IMAP and Exchange Accounts
EEAX 4.x works only with OS X 10.5.x (Leopard) and Entourage 2008 or Entourage 2008 Web Services Edition.
EEAX 4.x support POP, IMAP and Exchange Accounts
EEAX 3.6.1 works with OS X 10.4.x (Tiger) or 10.5.x (Leopard) and Entourage 2004
EEAX 3.6.1 support POP accounts
Q: I got the error "Cannot Locate Database". What can I do?
A: First of all, quit Entourage and locate the Microsoft database inside your Identity within the Microsoft User Data folder.
Microsoft User Data folder is usually located in your Documents folder.
Download "Super Get Info" app, from Bare Bones Software:
http://www.barebones.com/products/super/index.html
Launch Super Get Info, open your Microsoft database and verify if Type and Creator are OEDB and OPIM.
If they are different or empty, set Type to OEDB and Creator to OPIM.
These are default values assigned from Entourage.
Then, launch Entourage and EEAX.
Entourage Exchange Accounts Optimizer (EEAO)
Q: How to reset Entourage Exchange Accounts Optimizer?
A: Just delete the folder:
/Users/You/Library/Application Support/Softhing/EEAO/
and the file:
/Users/You/Library/Preferences/com.softhing.eeao.plist
At this point when you launch EEAO 1.x it appears as unregistered.
Entourage Address Extractor (EAE)
Q: How to reset Entourage Address Extractor?
A: Just delete the folder:
/Users/You/Library/Application Support/Softhing/EAE/
or the folder:
/Users/You/Library/Application Support/Softhing/EAE2/
and the file:
/Users/You/Library/Preferences/com.softhing.eae.plist
or the file:
/Users/You/Library/Preferences/com.softhing.eae2.plist
At this point when you launch EAE 1.x or 2.x it appears as unregistered.